Buying Process

English Cream Golden Retriever Puppy Buying Process

An Overview of this Page

Puppy Buying Process

Wisteria Golden Puppy

Every Wisteria Golden English Cream puppy will come already micro-chipped! Each puppy is provided love, cuddles, and group and individual play-time. Read here for more information on the foundational start each puppy receives here at Wisteria Goldens – Wisteria Goldens’ Puppy Development Program

Getting Your Puppy Process

Wisteria Goldens has a procedure for buying, picking, shipping, and picking up one of our English Cream Golden Retriever Puppies. We are often asked what this procedure is or what is the next step after deciding you want a Wisteria Golden puppy. So, here is more information to share with you – we hope you find it helpful.

Buying Your Puppy:

  • If you are interested in a puppy, please fill out the inquiry form.
  • This helps us know more about you and what you are looking for in a puppy. It also provides all the information needed for the contract and getting your puppy to you.
  • Read our contract so that you know what we are mutually agreeing upon and entering this agreement together
  • Once you decide you would like to move forward with getting a Wisteria Golden puppy, we will complete the contract with the pertinent details and email you the contract. This email will include the instructions for returning the signed contract and sending your $500 non-refundable deposit, per the terms of the contract.
  • We will also email “Bringing Your Puppy Home” information in pdf format to help you prepare for the arrival of your new puppy.
  • Payment in full is due at 6 weeks, after you choose your puppy.

Time to Pick Your Puppy:

We take pictures of your English Cream Golden while growing up to help you decide on the look you like. These pictures are taken when they are newly born, and again at 3, 4, 5, & 6 weeks of age. We do not take pictures after 6 weeks of age.  We provide detailed information about the puppies personalities at 6 weeks. You choose your puppy on the day they turn 6 weeks old. We will take pictures the day before and send by that evening to give you time to look them over and talk about it as a family. We are always available by phone or email to answer any detailed questions you have to help match the right puppy for you and your family.

We start calling the 1st pick families the morning the puppies are 6 weeks old and go in order of the deposits received. It is important that you be available that day or make prior arrangements as to your 1st, 2nd and 3rd choice, so we can choose for you, if necessary. All families are very excited on “Pick Your Puppy Day,” and families that have later picks are anxiously awaiting their turn. We try very hard to keep the picking process moving quickly.

While you pick you puppy at 6 weeks, remember — Puppies don’t go to their new homes until 8 weeks of age.

Shipping Your Puppy:

Please note:  Due to USDA (United States Department of Agriculture) we can no longer ship puppies unless the family has “physically” seen the puppy first.  What this means is at 6 weeks you can come here and pick out your puppy in person OR you can meet us at DFW to take possession of your puppy and fly back home with your puppy.  IF you have picked your puppy in person at 6 weeks, we can then ship your puppy to you at 8 weeks of age.

We plan on shipping puppies on the Saturday after they turn 8 weeks old. We sometimes have to adjust this day depending on what day the puppies are born, weather conditions, and our schedule.   We work on finalizing our schedule as soon as possible to help families make arrangements for the day we are able to travel.

***PLEASE NOTE: While we try very hard to accommodate families schedules, please keep in mind that we are trying to coordinate many families, in many different areas, as well as make it a priority to book a straight through flight whenever possible for the comfort of the puppy. We ship our puppies from Dallas/Fort Worth International Airport (DFW) which is approximately 5 ½ hours away. We ask that families be flexible and willing to work with us to get their puppy to them. Your help with this is MUCH appreciated.

If shipping your puppy, you will be provided with a crate,  a crate liner, and toy in order to provide cozy comfort for your puppy while traveling.

AKC registration paper, original shot records, and microchip registration information, etc will be mailed separately and should arrive within a week after you receive your puppy.

Meeting in Dallas:

We are happy to meet you in Dallas and charge a $125 delivery fee.  This fee is charged whether your are driving or flying to meet us.  This covers our travel costs, health certificate, and time.

Picking Up Your Puppy:

In order to work around our shipping schedule and other families picking up, we have found it beneficial to schedule a time to pick up your puppy that accommodates both our schedules. We know you are excited to pick up your new puppy and want to give you our undivided attention to share information about your puppy with you. This works great when families arrive on time because when have more than one excited family and puppy, it can create a bit of chaos. icon_smile

While we LOVE dogs (obviously) and would love to see any other dogs you have, we ask that you not bring them to the ranch. I am sure your dog is very healthy, however our vet has advised us “strongly” in not allowing this. We don’t want to offend or hurt anyone’s feelings, but must follow the advice of our vet in order to keep everyone happy and healthy.

AKC registration paper, original shot records, and microchip registration information, etc will be provided at the time of pick-up.

Meeting You:

Because of the new USDA regulations, we are happy to work out a schedule to meet you.  Charges for meeting will be calculated based on mileage.  IF we have a few puppies in a litter that are going in the same direction, we will work on a delivery schedule and bring your puppy to you.  Again, these charges will be based on mileage and will be calculated at 6 weeks when final payment is due.

Additional Information:

Your English Cream Golden Retriever Puppy has been raised on Life’s Abundance Dog Food. In order to keep stress to a minimum during transitioning to a new home, we recommend not switching dog foods. We feel this is so important we ship an 6.6 lb bag of dog food, included in the Life’s Abundance Healthy Start Pack to you before you receive your puppy.

**PLEASE NOTE: If you are unable to take your puppy at the time they are ready to go to their new home, please connect with us for options and availability of them being able to stay longer.  We are happy to work with families, but depending on the puppies we have in our Puppy Training Program, litters we are taking care of, travel schedule for meeting families etc, there are times we are not able to extend their stay, so previous arrangements must be made.

If you have additional questions – you can visit our Frequently Asked Questions Page, email us, or call us at 479-431-4565.

Wisteria Goldens – Frequently Asked Questions

1. Do I need to place a deposit?

2. If I am the 3rd person to give you a deposit for a pup, do I get 3rd choice?

3. Do you ship puppies and if so, what age?

4. How much is shipping?

5. Do you guarantee your dogs?

6. Extended Guarantee?

7. Breeding Rights?

8. Do you think I should crate my puppy at night?

9. How much are your puppies? Are they AKC registered?

10. How can I pay for my puppy?

11. How often should I feed my puppy?

12. How do I house break my puppy?


1. Do I need to place a deposit?

It is entirely up to you. Placing a deposit assures you a pick from my current & upcoming litters. It is a non-refundable deposit. You will be contacted when it is time to pick out your puppy, which is at 6 weeks of age.

We require a $500 deposit and cannot hold a puppy until I receive a deposit. I will allow three business days to receive the deposit if you are mailing it — if you think it will take longer to get here, please let me know so that I do not think you have a changed your mind.

2. If I am the 3rd person to give you a deposit for a pup, do I get 3rd choice?

Yes, basically the 3rd person to give a deposit would be 3rd in line for choice on a litter. But, the first person isn't guaranteed “pick of the litter.” We always reserve the right to pick of the litter. For example, we might want to keep a pup. We also try to match up puppies with their new families.

3. Do you ship puppies and if so, what age?

Yes, we ship puppies, however, due to changes in USDA (United States Department of Agriculture) we can no longer ship your puppy to you without first physically seeing your puppy.  What this means is at 6 weeks you can come here and pick out your puppy in person OR you can meet us at DFW to take possession of your puppy and fly back home with your puppy.  IF you have picked your puppy in person at 6 weeks, we can then ship your puppy to you at 8 weeks of age.  We do not ship until they are 8 weeks old and weather conditions permit. While they are with us we take special care to expose them to clanging, banging noises, get them used to a crate, and overall get them used to the idea of noise and movement. Puppies are NOT sedated. The airlines does not allow it as it compromises their ability to thrive during flight. The Golden Retriever puppies that are properly prepared for flight do extremely well while traveling to their new homes and are happy and ready to meet their new family. If you are picking up your puppy, you may do so at 8 to 9 weeks.

4. How much is shipping?

Shipping is $425 in addition the price of the puppy. Shipping includes crate, flight, and health certificate charges. Please note, older puppies may incur an increased cost due to increased crate size and weight.

5. Do you guarantee your dogs?

Yes. Every puppy comes with a health guarantee…See Contract page. All of our adult dogs are screened for genetic defects. We will not breed a dog that is not breed standard and premium quality. If the new owner suspects their puppy has a problem, they should take the dog to their vet. If it is found to have a genetic defect, the owner must present me with the Vet certificate, stating the problem. (See Contract page) I then will take the puppy to my Vet for a second opinion. The owner pays all vet costs. If the diagnosis is the same from both Vets, you return the puppy and registration. We will then replace the puppy within the guidelines of the contract.

6. Extended Guarantee:

We recommend Life's Abundance Large Breed Puppy Food. If you continue with Life Abundance Large Breed Puppy Food and Life's Abundance Wellness supplements and order through our website www.healthypetslongerlife.com, so that we can track your use for 3 years, we will extend our warranty on the hips for 2 years. (Giving a total hip guarantee of 3 years).

7. Breeding Rights?

We only sell our puppies on AKC Limited Registration.

8. Do you think I should crate my puppy at night?

Yes, we believe puppies should be crated a night. If a pup is allowed free access in your home, or even a room at night he will get into trouble. The biggest problems are soiling in the house and chewing things he's not suppose to. A young pup needs a safe place that is for them alone. Most puppies will not soil in their crate. If a puppy has a large enough area they will wake up and pee somewhere and then go back to sleep somewhere else. A puppy doesn't like to soil its own sleeping area because it needs to sleep there. It is more difficult to house break a puppy that doesn't have a crate than a pup that does have a crate. Also, the puppy would be safer at night in a crate. There are possibilities of the puppy chewing on electrical cords, falling down steps, getting into the garbage, or chemicals kept under the kitchen sink.

9. How much are your puppies? Are they AKC registered?

Our puppies are all AKC registered and priced as follows: ** Please note: Any puppy picked up or bought in the State of Arkansas will be charged 9.125% sales tax.

Full English Cream Females – $2,750

Full English Cream Males – $2,750

10. How can I pay for my puppy?

We accept money orders, cashier's checks, cash, PayPal, and credit cards payments. We no longer accept personal checks. We do not schedule airline reservations for the puppy until payment and signed contract is received. It takes at least 5 business days to get confirmation of airlines reservations for the puppy. ** Please note: Any puppy picked up or bought in the State of Arkansas will be charged 9.125% sales tax.

11. How often should I feed my puppy?

Most puppies should be fed three times a day, until they are about 4 to 6 months old. Then change it to twice a day. Our puppies feeding times are 7 am, 12 noon, and 6 pm. It is harder to house break a puppy that always has access to a full food bowl.

12. How do I house break my puppy?

First of all, realize that a puppy's body is not mature enough for muscle control of its bladder until it is 3 1/2 to 4 months of age. Bowel control is usually faster. Tips and tricks: PATIENCE, CONSISTENCY, AND ROUTINE! All puppies need their own secure sleeping area. (Crate) A puppy usually will not void or defecate in their sleeping area. Do not give a puppy food or water past 7 p.m. No food after 6 p.m. Obviously, this time can be adjusted if it is very hot or the puppy has had a big play time. This gives the puppy plenty of opportunity to be able to go to bed with an empty bladder. Keep the puppy in site at all times! After 20 minutes let the puppy outside and give the command, for example “go potty.”

Take puppy outside:

• As soon as a puppy wakes up.

• Right after a puppy eats or drinks.

• After 20 minutes of playtime.

It doesn't take long for a puppy to learn. Make a schedule for “potty time,” playtime, eating, etc. When you take the puppy outside always tell him “Outside.” He then learns the command. If you catch a puppy in the act of having an accident in the house, pick him up mid-stream and say “no” in with a firm tone. NEVER hit a puppy or rub a puppies nose in his own mess. This does not teach the puppy anything good or positive. You can show the puppy the pee smelling cloth (after you clean it up) and say “No Potty in House.” Then lovingly, but firmly take the puppy and the cloth outside. Put the cloth on the ground and say “Go Potty Outside.” Let the puppy smell the cloth. Remember to watch your puppy closely and recognize the “need” for him to go outside.

For Your Information:

1. Puppies are being raised on Life's Abundance Large Breed Puppy Food Feeding your puppy anything but premium quality dog food  will affect his growth. Studies have been shown that food quality contributes to developing joint issues, including hip dysplasia. It is not all genetics. We ensure our puppies get a healthy start, by feeding quality food, and vitamins.

2. Our puppies are vaccinated at 5 weeks for Bordetella, 6 weeks with Neo-Par (a parvo vaccine) and 7, 10, & 13 weeks with Nobivac 1-DAPPv. We follow our vets recommendations. Many vets recommend different schedules for vaccines. Please check with your vet for continued boosters and vaccines that are required in your area and recommended by your vet. We also worm our puppies at 2 weeks intervals.

3. The English Cream Golden is a very gentle, loving, affectionate animal and it is important that you train accordingly. It is important that they have a routine and consistency in order for them to learn where to use the bathroom, eat, sleep etc.

4. Puppies should always have something to chew on and several toys of their own. Never take away something without replacing it with something they can have. Goldens love their toys!

English Crème Golden Retriever Breeders | English Cream Golden Retriever Puppies

Our Contract

CONDITIONAL GUARANTEE

AS A SUFFICIENT INDUCEMENT TO BUYER AND IN EXCHANGE FOR THE PROMISES OF BREEDER,

BUYER AGREES AND ACKNOWLEDGES:

1. To have puppy examined within 72 hours of purchase by a licensed and reputable* veterinarian to validate this guarantee. If the puppy is returned due to illness, a letter from the veterinarian is required.

2. The puppy is not being purchased for resale and will never be sold to a pet shop, puppy mill or agent of same.

3. Buyer is not to register the puppy under any other Pet Registry, other than American Kennel Club. (AKC)

4. To provide all annual vet exams, to continue all required vaccine shots as recommended by their vet and proper vet care. It is important the puppy has all puppy shots, and yearly boosters. Failure to comply with and provide documentation of these requirements voids all guarantees.

5. To provide adequate housing away from the elements. Buyer will have a fenced yard or kennel if the dog will be housed outside. Dog will NEVER be left on a chain. The Buyer will groom, train, and care for this dog in the manner consistent with high quality animal husbandry.

6. The value of the pet for the purpose of this guarantee is solely the original purchase price of the pet, and does not include any additional prices declared by the Buyer, such as, but not limited to value of show dog or shipping fees.

7. That the Buyer will use the prefix WISTERIA at the beginning of the dog’s registered name.

8. Time is of the essence. This agreement shall be shall be governed by the laws of the State of Arkansas. If for any reason litigation should occur, the venue shall lie in Scott County, Arkansas. Breeder will not be responsible for any costs associated with this process.

9. Failure to comply strictly with all of the foregoing requirements will result in termination and revocation of this Guarantee in the discretion of the Breeder. Further limitations are set forth below.

LIMITATIONS OF GUARANTEE:

This guarantee is non-transferable and not subject to assignment. This guarantee is an exclusive guarantee between Breeder and Buyer. The puppy must be in good physical condition. No replacement will be given if dog has been bred. A licensed, reputable veterinarian must do all laboratory verifications. The Buyer is responsible for all transportation costs to and from the Breeder. The breeder is not responsible for any and all veterinarian expenses accumulated on a returned or replaced dog or puppy. Breeder’s sole expense and thus the limit on Buyer’s damages shall be the price paid by Buyer to Breeder for the puppy.

THE FOLLOWING 1-7 WILL VOID ALL GUARANTEES IN THE DISCRETION OF THE BREEDER:

  1. Buyer permitting the dog to be underfed or overfed at any time.
    • Underfed: Ribs are highly visible
    • Ideal Body Condition: Can feel outline of ribs. Dog has waist when viewed from above. Belly is tucked when viewed from the side.
    • Overfed: Dog has no waist when viewed from above. Belly is rounded when viewed from the side. (Please take into consideration how thick of coat your dog has when viewing)
  2. Evidence of neglect or abuse.
  3. Previous related trauma (broken bones, related injuries, etc.)
  4. Dog has been bred.
  5. Feeding this dog anything other than a premium quality dog food.
  6. Feeding this dog any dog food with wheat, corn, soy, or by-products.
  7. Evidence of Strenuous Exercise – for example: No treadmill, no jogging, no extensive standing on back of legs or excessive tennis ball chasing and retrieving should be done – especially on slippery floors.

AS A SUFFICIENT INDUCEMENT TO BREEDER AND IN EXCHANGE FOR THE PROMISES OF BUYER,

BREEDER AGREES AND ACKNOWLEDGES:

1. Breeder guarantees that puppy has had proper care to date and has been checked by a veterinarian. Puppy has received its first shots and wormed. Shot records will be furnished at time of purchase. If puppy is being shipped a copy of the shots & worm records will be with puppy. If within 72 hours of receiving the puppy and he/she is examined by a reputable* veterinarian and the health of the puppy is found to be at risk due to a congenital defect (existing at birth), owner shall notify breeder and provide a written statement from a licensed veterinarian describing puppy's condition and shall return, at Buyer’s expense, the puppy and papers to the breeder within three days of the examination. Breeder will replace puppy or refund money at Breeder’s sole election and discretion, provided puppy is in the same condition mentally and physically as when originally purchased. This does not include worms, fleas, mites, cocci, giardia, or any other parasites as they are common in dogs and puppies.

2. Breeder is not responsible if puppy contracts a communicable disease after leaving breeder's possession.

3. Breeder guarantees puppy against any congenital defect causing death of or making necessary euthanasia until one year of age.

4. Breeder offers one year hip guarantee on any puppy found to have moderate or severely affected hip dysplasia. For the purpose of this provision, the puppy must have a new x-ray by reputable veterinarian to confirm the diagnosis and it must be documented by an official OFA preliminary consultation.

5. Upon receipt of a letter to Breeder from a reputable veterinarian stating that in his/her opinion this condition is congenital, puppy will be replaced by a puppy of equal value at Breeder's convenience. We reserve the right to have a second opinion from our veterinarian. We also reserve the right to acquire a DNA sample from the puppy to determine the dog or puppy as one of our lineages.

To be covered by this guarantee, the following conditions are applicable and are preconditions:

  1. Puppy must be owned by original owner named in this agreement.
  2. In the case of sudden death of puppy, breeder must receive a written notice of puppy's death from owner's vet, along with a necropsy report indicating cause of death.

6. Breeder does not guarantee color, size, championship or temperament of any puppy.

*For purposes of this Agreement, a reputable veterinarian is one who is duly licensed by the state in which he practices and maintains an active, full-time private practice of which the care of dogs owned as pets is the most significant element of his practice.

­We hope the Buyer will enjoy your puppy for years to come. We have taken steps to ensure that your new puppy is healthy by feeding a premium puppy food and vitamins.

Buyer’s puppy has been raised on Life’s Abundance Large Breed Puppy Food. Buyers can buy it online at www.HealthyPetsLongerLife.com. It is a holistic dog food with no wheat, corn, soy, or by-products and has been formulated to the nutrition needs of the growing large breed puppy. Please note: providing a higher nutritious valued food, helps to prevent fast growth, fewer bone problems, fewer vet bills, and promotes a longer life.

Buyer’s puppy has also been given Life Abundance Wellness Food Supplements. If you continue with Life Abundance food and supplements (Life’s Abundance Large Breed Daily Nutritional System) and order through our website www.HealthyPetsLongerLife.com, so that we can track your use for 3 years, we will extend our warranty on the hips for 2 years. (Giving a total hip guarantee of 3 years)

Breeder will send Buyer a sample of Life’s Abundance Large Breed Puppy Food if Breeder ships the puppy to Buyer or will provide one if Buyer picks up the puppy directly from Breeder.

Buyer Acknowledges and affirms that Breeder has recommended, for the benefit of the puppy, Life’s Abundance Dog Food and Products, and NuVet vitamins; however, the use of these products is merely a recommendation from Breeder, not a guarantee of their effectiveness or efficiency.

Billy & Debbie Franklin have been married for over 25 years! We are city girl meets country boy and living happily ever after! We live in the “boonies” in Arkansas, with our numerous English Cream Golden Retrievers, Mr. Tom Cat, cattle, and horses.

We have filled our home with “furry” children, since our human ones had the audacity to grow up into amazing young adults, move out, and begin taking responsibility for their own lives!

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